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penelec eletric Complaint - Customer Service awful!
penelec eletric Complaint

penelec eletric Complaint

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Customer Service awful!


I have only been using Penelec for a little less than a year. Anytime I needed to call them the customer service were rude. First when I hooked up my electric, I filed to have my security deposit put onto my first bill. The day after I received my first bill, I got a letter stating they were turning my electric off since I didn't pay my deposit yet, though it was on my first bill.
More recently, I called inquiring about how my 500 square foot apartment, which I am never home in, have no tv, dishwasher or any other electric guzzling things, could my bill be over $200 the last several mobths. Claiming I used about 2000 kwh of electric. Even my landlady said this was wrong and there is no way.
The woman I spoke with, I think her name is sara, gave me such an attitude when I asked for someone to come replace my neter (as requested by landlady) she gave me a roundabout then said no one could come out for about 30 days...
she told me to stop talking because she was trying to explain something to me, which she had just explained.
All in all nothing got done, I was basically told screw you.
Ps, my heat has not been even close to over 60 all winter. The heat is also shut off in one of the rooms here.
How!?
If I could use another company, I would. Penelec customer service is the most awful I have ever seen !


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